Frequently Asked Questions

What payment options do you accept?

We accept cards - Visa, Mastercard, American Express and other major cards - through Stripe, and cryptocurrency through NOWPayments - Bitcoin, Ethereum, USDT, USDC, Litecoin, Dogecoin, TRON, Solana and 150+ other coins. Prices are shown in your currency. A card is charged in the currency shown at checkout, and your card details go straight to Stripe - we never see or store them. A crypto payment is converted to USDT (1 USDT ≈ US$1) before you pay; the exact coin amount is quoted at checkout and held for the payment window, so a rate change while you pay does not change what you owe. We never see or store your wallet keys.

What is your return policy?

We offer a 14-day return policy. If you are not completely satisfied with your purchase, please contact our customer support team within 14 days of receiving your order to start a return. You pay the return shipping, and we refund the item price and the delivery charge you paid for it. Returned items must be unused, in their original condition, and in the original packaging to be eligible for a refund or exchange. A card payment is refunded to the card you paid with, in the currency you paid in. Because crypto payments cannot be reversed on the blockchain, crypto refunds are sent by us - in USDT or the coin you paid with, for the USD value of your order, to a wallet you give us. See our Refund Policy for details.

How can I shop on IzzLifeShop?

To shop on IzzLifeShop, simply browse through our categories, select the items you want to purchase, and add them to your cart. Once you're ready, proceed to checkout to complete your order using secure payment methods.

Is it safe to shop on IzzLifeShop?

Yes, shopping on IzzLifeShop is completely safe. We use secure payment gateways and industry-standard encryption and premium SSL to protect your personal information. Your data is kept private and secure throughout the entire transaction process.

Do you offer international shipping?

Yes, IzzLifeShop offers international shipping to many countries worldwide. We have a reliable logistics network that enables us to deliver our products to various international destinations. During the checkout process, you can select your country for shipping options and applicable shipping fees.

Is shipping free on bigger orders?

Yes. When the items in your order come to $200 or more, we pay the first $25 of the delivery, which makes it free to most destinations. Where delivery costs more than $25, only the difference is charged, and the basket shows it before you pay. The $200 is counted on the items' total before any discount, in US dollars, and the offer may change or end at any time; the delivery shown at checkout is what you are charged.

Can I change or cancel my order?

Orders can be modified or canceled if the order is not already processing. Please contact our customer support team as soon as possible if you need to make any changes. After Processing, orders are typically processed and cannot be altered.

What should I do if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you with the return process and send you a replacement or issue a refund, depending on the situation.

Can I track my order?

Yes, IzzLifeShop provides order tracking services. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your shipment and ensure its safe and timely arrival.

How can I contact customer support?

If you have any questions or need assistance, send us a message through our contact form - we answer every message by email. We also offer support through our social media pages.