Refund Policy

Refunds are made by SiliconBangla LLC, trading as IzzLifeShop. To start a return or a refund, send us a message through our contact form with your order number. Please don't send anything back before we reply - returns sent to our registered office can't be processed.

At izzlifeshop.com, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, this policy sets out how a refund works. We take payment by card through Stripe and in cryptocurrency through NOWPayments. A card payment is refunded to the card it was made with. A blockchain payment cannot be reversed the way a card payment can, so a crypto refund is a new payment sent by us to you, under the terms below.

Eligibility for Refunds

• Damaged, Defective or Incorrect Items: If the product you received is damaged, defective, or not what you ordered, you are entitled to a full refund including shipping, or a replacement - your choice.
• Not Received: If your order has not arrived within 15 days after the end of its estimated delivery window and tracking shows no delivery, you are entitled to a full refund.
• Change of Mind: Unused items in their original packaging may be returned within 14 days of delivery. Return shipping is paid by you, and the refund covers the item price and the delivery charge you paid for it.
• Cancellation: An order cancelled before it is processed is refunded in full. Once processing has begun, the return conditions above apply.

How Much Is Refunded

• A card payment is refunded to the card you paid with, in the currency you paid in, and nothing is deducted for processing.
• For a crypto payment: orders are priced in USD, and refunds are for the USD amount you paid - not the number of coins you sent. Movements in a coin's price between your payment and your refund are not covered in either direction.
• A crypto refund is sent in USDT by default, or in the coin you paid with if you ask, converted at the market rate at the moment the refund is sent.
• The blockchain network fee for sending a crypto refund is deducted from it, except when the refund is due to our error (damaged, defective, incorrect or undelivered items), where we pay it.

Refund Process

1. Send us a message through our contact form within the eligibility window, with your order number and the reason. We answer by email, and you can reply to us with any supporting evidence (photos of damaged items, tracking details).
2. For a crypto payment, tell us the wallet address the refund should go to, and the network it is on. Please check it carefully - a payment sent to the address you give us cannot be recalled. A card payment needs nothing from you: it goes back to the card.
3. For a return, we send you the return instructions; the refund is released once the item reaches us in the agreed condition.
4. An approved card refund is issued within 5-10 business days and shows on your statement once your bank processes it. An approved crypto refund is sent within5-10 business days, and you receive the transaction hash so you can verify it on the blockchain.

Non-Refundable Items

• Perishable goods (e.g., food, flowers, paints, etc.)
• Digital products that have been downloaded or accessed
• Custom or personalized items, unless defective
• Blockchain network fees paid to send your original payment

Shipping Costs

When the refund is due to our error (damaged, defective, incorrect or undelivered items), all shipping is refunded, and we cover sending the item back. For a change-of-mind return within 14 days, the delivery charge you paid is refunded with the item; the cost of sending the item back to us is yours.

Payments Sent in Error

If you send more than the quoted amount, the excess is returned to you on request, less the network fee to send it back. If you send less, the order stays unpaid until the balance arrives; a partial payment that is not completed within the payment window is returned on request under the same terms. Payments sent to a wrong address or on a wrong network are, unfortunately, beyond our reach - please pay only through the checkout page.

If you have any questions or need further assistance, please send us a message through our contact form.

Note: This policy is subject to change without prior notice.